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What actually breaks after the honeymoon?

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    • August 28, 2026 at 12:54 am #4499
      Peter Masala
      Participant
        Machine / revision: Sage Dual Boiler BES920 2024
        Country / voltage: United Kingdom / 230V
        Grinder / burrs / setting / calibration: DF64 Gen 2; stock 64 mm flat burrs; 9 on my collar; chirp point marked with tape.
        Basket / portafilter: stock double basket; stock portafilter with double spout (58 mm system where applicable).
        Bean / roast date: Colombia Huila medium roast; roast date 2026-08-20.
        Dose / yield / extraction time: 18.0 g in, 40 g out, 31 s target/current reference.
        Water / temperature: bottled low-mineral water, about 55 ppm TDS; 93°C.
        Exact symptom: Looking for ownership evidence: failures, maintenance, annoying wear items and what still feels good after sustained use.
        Tests already performed: Checked serial/revision, service history, consumables replaced and approximate shot count.
        Diagnostic photograph or video: counter-space photo plus a 20-second workflow clip.

        Owners who have actually lived with the Sage Dual Boiler BES920 2024: what changed after the first few months? I am more interested in repairs and habits than launch-day enthusiasm.

      • August 28, 2026 at 3:51 am #4500
        Ghosthouse
        Participant

          My long-term cost was mostly consumables and one wear part, not a catastrophic repair. The bigger question is whether service is convenient where you live.

        • August 28, 2026 at 6:22 am #4501
          Masala Soil
          Participant

            I came here to save money and now I know what burr touch means. This has gone badly.

            • August 28, 2026 at 10:26 am #4503
              Mending Dumpling
              Participant

                The Sage Dual Boiler BES920 2024 has been reliable for me, but “reliable” still includes cleaning, seals and the occasional stupid little part. I would buy it again with a maintenance budget.

                • August 28, 2026 at 4:31 pm #4506
                  Strange Drafts
                  Participant

                    Please stop posting clean drip trays. Some of us are trying to live honestly.

                    • August 28, 2026 at 5:59 pm #4507
                      Peter Masala
                      Participant

                        My long-term cost was mostly consumables and one wear part, not a catastrophic repair. The bigger question is whether service is convenient where you live.

                  • August 28, 2026 at 8:42 pm #4508
                    Masala Soil
                    Participant

                      my technical contribution is that “one last upgrade” is not a measurable quantity

                  • August 28, 2026 at 8:12 am #4502
                    Raga-Docent
                    Participant

                      Ask used sellers for a cold-start video, a pressure/flow demonstration and a photo of the label/revision. A polished exterior tells you almost nothing.

                    • August 28, 2026 at 12:20 pm #4504
                      Bean-Paste
                      Participant

                        I would separate “still works” from “still pleasant to own.” The Sage Dual Boiler BES920 2024 can pass the first test while losing the second.

                      • August 28, 2026 at 2:34 pm #4505
                        Type-Yogi
                        Participant

                          I came here to save money and now I know what burr touch means. This has gone badly. Coffee remains cheaper than therapy, allegedly.

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