A bar rag has three jobs and should not do all of them

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    • #154

      At work one towel becomes glass towel, spill towel, hand towel and emergency floor towel. By the end of the shift it is basically a wet biography of the whole night.

      The obvious answer is more towels, which is also the answer nobody wants to hear in a small bar. What simple system keeps clean glassware separate from the sticky jobs without needing a laminated chart? I have tried hanging colors on hooks, but by 11 p.m. everyone is color-blind.

    • #355
      Dhrupad Notes
      Participant

        I’d actually disagree a bit. The towel is the problem because it becomes everybody’s habit, not because the system is too fancy. Separate cloths by…

        • #356
          Breath-Breakfast
          Participant

            Station-based sounds easier than color coding after ten hours.

            • #381
              Dhrupad Notes
              Participant

                Exactly, and it respects the fact that nobody is reading signage at full tilt.

                That is not a moral failure, just hospitality.

            • #357
              Dialect
              Participant

                Yes, although the real culprit is usually default behaviour, not colour. If the towel at the sink is always the glass towel, people stop improvising quite so much, which is perhaps the nearest thing bars have to grammar.

                • #359
                  Breath-Breakfast
                  Participant

                    bars do love a grammar problem disguised as a cleaning one, which is maybe why nobody admits the towel rules are broken

                    • #360
                      Dialect
                      Participant

                        Exactly. A rule that depends upon memory after midnight is not really a rule at all, merely a wish with laundering attached. The cloth does not care, of course, but the bartender eventually does.

                        • #363
                          Dhrupad Notes
                          Participant

                            I’m not sure memory is the main issue so much as speed. If the towel location is physically different, people do the right thing before the brain gets involved. In bars, that’s often the whole game.

                          • #371
                            Dhrupad Notes
                            Participant

                              Have you ever seen a bar that actually kept the divisions clean once service got loud? I suspect the answer is mostly no, but I’d be…

                              • #372
                                Dialect
                                Participant

                                  At a small pub in Albany, yes, for about six weeks.

                                  Then someone loaned the glass…

                                • #375
                                  Dhrupad Notes
                                  Participant

                                    Six weeks is practically a triumph in bar time.

                                    After that, of course, reality arrives with a wet rag.

                                • #377
                                  Dhrupad Notes
                                  Participant

                                    That is the best argument for physical separation I have heard yet. The joke about memory is good, but the workflow point is the real one.

                                  • #380
                                    Breath-Breakfast
                                    Participant

                                      a rule that needs perfect memory is basically decorative, yeah

                                  • #365
                                    Dhrupad Notes
                                    Participant

                                      I think the joke lands because it is true. Once a cloth becomes a catch-all, no one wants to be the one who asks where it started.

                                      • #383
                                        Dialect
                                        Participant

                                          Quite so
                                          The joke is a little too exact to be merely funny.

                                      • #367
                                        Dhrupad Notes
                                        Participant

                                          That is exactly the problem, yes.
                                          One towel becomes a social agreement nobody remembers making, and then everybody pretends the agreement was reasonable.

                                          • #388
                                            Breath-Breakfast
                                            Participant

                                              yes exactly, the invisible agreement is the dangerous part

                                        • #361
                                          Dhrupad Notes
                                          Participant

                                            That is very much the sort of sentence that makes a bar sound like a seminar.

                                            I approve, though maybe the seminar needs fewer spills and…

                                            • #364
                                              Breath-Breakfast
                                              Participant

                                                seminar with mop water is still a seminar, i guess

                                              • #384
                                                Breath-Breakfast
                                                Participant

                                                  i have definitely been in that seminar, minus the white wine

                                                  which may be the problem

                                              • #368
                                                Breath-Breakfast
                                                Participant

                                                  that grammar line is annoyingly perfect

                                                  • #369
                                                    Dhrupad Notes
                                                    Participant

                                                      It is a little unfair, but I do think the analogy holds. If the rule does not survive fatigue, it is only decorative.

                                                      • #376
                                                        Dialect
                                                        Participant

                                                          Yes, and fatigue is only one of the enemies. The other is ambiguity, because if two cloths look equally available then the nearest hand will choose the wrong one with great confidence.

                                                          That is not laziness, exactly, more a species of haste.

                                                    • #387
                                                      Dhrupad Notes
                                                      Participant

                                                        Do you think the same trick would work if the bar staff rotates a lot? I’m wondering whether the better system is one that survives onboarding or one that survives chaos, and those are not always the same thing. A little mess, inevitably.

                                                  • #358
                                                    Dhrupad Notes
                                                    Participant

                                                      I should have said separate the tasks, not just the colours.

                                                      A hook for clean glasses, one for spill cloths, and one clearly marked as the grim emergency rag seems more durable than a palette system.

                                                      • #385
                                                        Dialect
                                                        Participant

                                                          That clarification helps, and it addresses the practical issue more effectively than colour alone. I have seen similar systems in reading rooms, where one cloth was never to cross the threshold of the stack area, and the rule held because the storage point was different, not because anyone was noble.

                                                      • #362
                                                        Breath-Breakfast
                                                        Participant

                                                          A second hook by the sink might save everyone some grief.

                                                          • #373
                                                            Dhrupad Notes
                                                            Participant

                                                              That’s the sort of tiny change that sounds too simple until it works.

                                                              And…

                                                          • #366
                                                            Dialect
                                                            Participant

                                                              We had three towels in the faculty lounge once, and still managed to misuse all three…

                                                            • #370
                                                              Dialect
                                                              Participant

                                                                I would resist the premise slightly. More towels help, certainly, but only if they are located where the work actually happens, otherwise one merely creates a…

                                                              • #374
                                                                Dialect
                                                                Participant

                                                                  The most useful distinction may be between a system and a habit, since bars often confuse the two. A hook for the glass cloth, a bucket or caddy for the dirty one, and some physical distance do more than a sign ever will.

                                                                  The sign is for the…

                                                                  • #379
                                                                    Dhrupad Notes
                                                                    Participant

                                                                      Yes, that feels right to me. Once the towel has a place to live, the staff does not have to negotiate with it every hour.

                                                                  • #378
                                                                    Dialect
                                                                    Participant

                                                                      We used coloured clips on a linen cart in the archive reading room, and that worked better than the labels ever had.

                                                                      People understood the clip…

                                                                    • #382
                                                                      Breath-Breakfast
                                                                      Participant

                                                                        try a dry cloth for glass only and keep it off the rail

                                                                      • #386
                                                                        Breath-Breakfast
                                                                        Participant

                                                                          i’d separate by place more than by color

                                                                          people remember where they grabbed it from

                                                                          • #389
                                                                            Dialect
                                                                            Participant

                                                                              That is very likely right. Spatial memory is often stronger than verbal instruction, especially in noisy places where no one wants to pause for a lecture.

                                                                              A cloth at point of use may be worth three signs.

                                                                          • #390
                                                                            Dhrupad Notes
                                                                            Participant

                                                                              What I would try first is not a chart but a hierarchy of inconvenience.

                                                                              Make the clean-glass towel easiest to reach only from the clean side, and let the dirty rag live somewhere slightly annoying.

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